How to address the most complex customer queries in real-time

A skilled, helpful customer support agent helped diagnose the problem, explaining that not checking that box was the issue. Because estate planning is so complex, Trust & Will’s support team plays a pivotal role in educating customers — and then sharing customer knowledge with the rest of the team. An umbrella term for all interactions that enhance customer experience and help improve their relationship with the company. Some experts—and even Google—have a hard time distinguishing between customer support and customer service.

With this information, you can then implement corrective strategies to improve customers’ support experience by introducing live chat, improving your knowledge base, etc. Empathy is one of the most essential qualities of successful customer service teams. It refers to the ability to develop an emotional bond with customers by understanding their needs, issues, and expectations, and delivering solutions that are in their best interests. Customer support teams must maintain a database of common customer support inquiries so they can anticipate issues frequently faced by customers, and address them even before they arise. In this way, anticipatory support can lower the number of support requests received. Since customers are already equipped with the required tools and guides to better understand and use your product or service, it reduces your customer support team’s burden.

Good Customer Service Examples

Customer service software stores every single conversation or interaction you’ve had during your company’s relationship with your customer. This means you can look back and understand their problems, identify details of the products they’re subscribing to and use this information to be more helpful in your response. CMO council found that the most important attribute of a good customer experience, according to the customers’ themselves, is a fast response time.

Though there will inevitably be some one-off requests that require research to resolve, many are fairly routine. For example, if customers report long call wait times, it could be that they are calling during peak times of the day when your service team is swamped with higher than normal call volumes. When your reps begin a customer interaction, they should make note of the case’s urgency. customer queries If the customer has time-sensitive needs, try to resolve the case in the first call but don’t waste time repeating steps or researching irrelevant information. If your reps don’t have the answer, they should ask politely to follow up and explain why that process will yield a faster resolution. These data set a monthly objective, track your lackings, and show the scope of improvements.

How to reduce customer service response times

As customers become increasingly vocal about their experiences with brands, support teams can’t ignore the importance of social listening. Social listening refers to the process of identifying and engaging in conversations (both positive and negative) that customers have started about your brand on social platforms. This can be achieved by tracking your brand mentions across different social channels, and looking out for specific keywords, phrases and comments. With an omnichannel support strategy in place, support teams can resolve more number of customer requests faster.

• So, it’s essential to provide an excellent customer experience to make your customers purchase again.
• Well, research has shown that 63% of leads don’t respond within an hour.
• Improving employee engagement is another way to make sure customers have a great experience.
• While customer delight is important, you must know your limitations, and ensure your customers know them too.
• There’s nothing more frustrating than speaking with an ignorant service rep agent after waiting on hold for an hour.
• It helps improve outcomes across marketing, sales, and product development functions.

What Is ChatGPT? Everything You Need to Know About OpenAI’s Chatbot

Amanda Caswell is an award-winning journalist, bestselling YA author, and one of today’s leading voices in AI and technology. A celebrated contributor to various news outlets, her sharp insights and relatable storytelling have earned her a loyal readership. Amanda’s work has been recognized with prestigious honors, including outstanding contribution to media. If you’re interested in Claude, and nead reliable, high-context reasoning, it could be the bot for you. If you work with sensitive or ethical data in your professioanl or personal life and value safety and transparency, you may find it useful. Sometimes the chatbot is overly cautious and may decline boderline queries, even ones that may seem otherwise harmless.

OpenAI launches new tools to help businesses build AI agents

• OpenAI’s Operator is an agent AI, meaning that it is designed to take autonomous action based on the information available to it.
• Here are the prompts you should use for the best results, experts say.
• As I expected, this prompt makes sense as a starting place, but it’s not going to give specific results.
• This helps them mimic speech patterns while dispatching an encyclopedic knowledge.
• OpenAI made a notable change to its content moderation policies after the success of its new image generator in ChatGPT, which went viral for being able to create Studio Ghibli-style images.

But they hallucinate more than several of OpenAI’s previous models. Since the release of ChatGPT in November 2023, American AI companies have been laser-focused on building bigger, more powerful, more expansive, more power, and resource-intensive large language models. In 2024 alone, xAI CEO Elon Musk was expected to personally spend upwards of $10 billion on AI initiatives. OpenAI and its partners just announced a $500 billion Project Stargate initiative that would drastically accelerate the construction of green energy utilities and AI data centers across the US. Google plans to prioritize scaling the Gemini platform throughout 2025, according to CEO Sundar Pichai, and is expected to spend billions this year in pursuit of that goal. Meta announced in mid-January that it would spend as much as $65 billion this year on AI development.

ChatGPT’s mobile users are 85% male, report says

In March, U.S. Commerce department bureaus told staffers that DeepSeek will be banned on their government devices, according to Reuters. Whatever the case may be, developers have taken to DeepSeek’s models, which aren’t open source as the phrase is commonly understood but are available under permissive licenses that allow for commercial use. “For March, DeepSeek is in second place, despite seeing traffic drop 25% from where it was in February, based on daily visits,” David Carr, editor at Similarweb, told TechCrunch. It still pales in comparison to ChatGPT, which surged past 500 million weekly active users in March. Being a reasoning model, R1 effectively fact-checks itself, which helps it to avoid some of the pitfalls that normally trip up models.

Services and Software Guides

It will help organizations in Asia meet their local data sovereignty requirements when using OpenAI’s products. But this rise is insufficient to offset the decline in clicks as more users now obtain their news directly from AI or AI-powered search results, according to a report by digital market intelligence company Similarweb. Since Google launched its AI Overviews in May 2024, the percentage of news searches that don’t lead to clicks on news websites has increased from 56% to nearly 69% by May 2025. The outlet learned through leaked documents that Meta is working with Alignerr to train customizable chatbots to reach out to users unprompted and follow up on any past conversations. That means the bots, which users can create in Meta’s AI Studio platform, also remember information about users. To avoid generic responses, give the chatbot as much context as possible.

Microsoft Copilot is one of the better AI assistants currently available, thanks to its deep integration across Microsoft’s ecosystem. It’s designed to help with your productivity and alleviate the dread of mundane tasks. After heavy criticism over privacy concerns, Recall was pulled from general release and is only now beginning to gradually roll out in preview to Windows Insiders as of April 10. Microsoft also announced enhanced data protection for Copilot at the end of last year.

Navigate to ChatGPT’s login page, and you’ll be met with the options to Log In or Sign Up. Tap the Sign Up button and provide your name, email address and a valid phone number to verify your account. Note you’ll have to accept a couple of disclaimers from OpenAI before you can start prompting ChatGPT.

OpenAI to introduce a program to grow AI infrastructure

According to a new report from VC firm Andreessen Horowitz (a16z), OpenAI’s AI chatbot, ChatGPT, experienced solid growth in the second half of 2024. It took ChatGPT nine months to increase its weekly active users from 100 million in November 2023 to 200 million in August 2024, but it only took less than six months to double that number once more, according to the report. ChatGPT’s weekly active users increased to 300 million by December 2024 and 400 million by February 2025. ChatGPT has experienced significant growth recently due to the launch of new models and features, such as GPT-4o, with multimodal capabilities.

Everything We Know About OpenAI’s ChatGPT

ChatGPT usage spiked from April to May 2024, shortly after that model’s launch. OpenAI rolled out new tools designed to help developers and businesses build AI agents — automated systems that can independently accomplish tasks — using the company’s own AI models and frameworks. The Responses API effectively replaces OpenAI’s Assistants API, which the company plans to discontinue in the first half of 2026. The technology is similar to that offered by AI startups like Character.AI and Replika. Both companies allow their chatbots to initiate conversations and ask questions in order to function as AI companions.

In a follow-up to its 2023 poll on ChatGPT usage among young people, Pew asked ~1,400 U.S.-based teens ages 13 to 17 whether they’ve used ChatGPT for homework or other school-related assignments. Twenty-six percent said that they had, double the number two years ago. Just over half of teens responding to the poll said they think it’s acceptable to use ChatGPT for researching new subjects. But considering the ways ChatGPT can fall short, the results are possibly cause for alarm. A new report from app analytics firm Appfigures found that over half of ChatGPT’s mobile users are under age 25, with users between ages 50 and 64 making up the second largest age demographic.

Car owners are bullish on AI agents repairing the US auto industry here’s why

SiliconANGLE Media is a recognized leader in digital media innovation serving innovative audiences and brands, bringing together cutting-edge technology, influential content, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios — such as those established in Silicon Valley and the New York Stock Exchange (NYSE) — SiliconANGLE Media operates at the intersection of media, technology, and AI. As the global automotive industry intensifies its focus on intelligent technology, China must accelerate breakthroughs and ecosystem development to maintain leadership in key application areas, an industry think tank said. Typically, automotive product development takes three to four years from concept to launch. To accelerate this process, the company developed solutions that significantly reduce the time required for software development and productisation, bringing it down to just 18 to 24 months. AI can not only accelerate the manufacturing and distribution of parts, but it also has a range of other implications for all players in automotive manufacturing supply chains.

• To accelerate this process, the company developed solutions that significantly reduce the time required for software development and productisation, bringing it down to just 18 to 24 months.
• AI systems, especially utilizing computer vision are helping automate quality control, improving assembly line efficiency, and reducing defects.
• AI can already enhance many parts of the automotive supply chain as it stands today.
• The company says adding Gemini functionality to Android Auto and, later this year, to cars that run Google’s built-in operating system, will make driving “more productive — and fun” in the blog post.
• South Africa’s automotive industry is not only a significant contributor to the nation’s GDP, accounting for around 5% in 2023, but also a key focus for government support through initiatives like the Automotive Production Development Programme (APDP).

Amazon CTO: The future is African, but let’s educate everyone on AI

Nvidia’s all-powerful GPUs are believed to be powering about 90% of all AI workloads these days, and that has helped it to become one of the world’s most valuable publicly traded companies. These systems can use data and inputs from a variety of sensors to help predict vehicle behavior and structural integrity, leading to lighter, stronger, and more fuel efficient vehicles. Gemini on Android Auto and Google Built-In will be coming to all countries that already have access to the company’s generative AI model, and will support more than 40 languages. It’s a bold claim to make at a time when people are clamoring for car companies to move away from touchscreens and bring back physical knobs and buttons — a request many of those companies are starting to oblige. Google is bringing Gemini, its generative AI, to all cars that support Android Auto in the next few months, the company announced at its Android Show ahead of the company’s 2025 I/O developer conference. Zhang Yongwei, secretary-general of the China EV 100, highlighted China’s progress in automobile intelligence at an industry forum in Changchun, Jilin province, on July 15.

Middle Eastern wealth funds ready to increase investments in China: Survey

The research found that disappointing service experiences led not only to postponed repairs but also to lost brand loyalty. Nearly 1 in 5 American car owners cite disappointing customer service and after-sales support as reasons they have changed car brands, and over 1 in 3 have switched for better technology and features. Automotive manufacturing has many complex processes with many interconnected parts that impact the overall cost and speed of developing and delivering vehicles to market. Vehicle manufacturers are using AI to accelerate the vehicle design engineering process, leveraging generative AI to generate iterations on design ideas and help create innovative and efficient designs. There’s also the rise of driverless robotaxis, which are expanding operation to more cities in 2025. However, as these technologies become more prevalent in vehicles, it falls to automakers and regulators to prioritize safety and security within these AI-powered vehicles.

As South Africa now also pushes for electric vehicle (EV) adoption and the accompanying charging station infrastructure, – the interconnectedness of the auto industry is increasing as AI becomes an essential part of the EV equation too. The widespread adoption of AI in the automotive industry is expected to have a profound impact on consumers, manufacturers, suppliers and regulators. The Audi Q6 e-tron’s AI-powered voice assistant is one of the best and most natural I’ve ever used. More than a few automakers (from Volvo to Ford to BMW and Mercedes) are also using AI technology to provide predictive and contextual information.

ADAS systems monitor the vehicle’s surroundings, detect potential hazards, and provide alerts or even take control in critical situations to increase safety and reduce road trauma. One example of this is something like AI-enabled 3D printing, which, it says, allows for quicker and more accurate production of complex automotive parts, reducing the time and labour required for traditional manufacturing methods. According to AI customer relations firm Salesforce, AI uses algorithms to analyse vast amounts of data to determine how assembly lines could be more efficient, as well as ensuring quality control – making them more productive and cutting costs. Artificial intelligence (AI) is something that not long ago felt like it was something that would happen in the distant future, but in reality, AI is being used across the automotive industry in many ways right now.

Why Australians are still driving around without insurance

The company believes there’s an opportunity for it to make an impact in the automotive industry, which – just like itself – is desperate to cash in on the demand for generative AI. To enable AI experiences in cars, automotive makers must integrate the hardware that powers them directly into the vehicles they sell, so there could be a lot of demand for a promising chip such as Intel’s. Intel Corp. said today it’s looking to leverage the growing demand for artificial intelligence in the automotive industry, launching its first-ever discrete graphics processing unit for autonomous and intelligent cars at a special event in Shenzhen, China. When you think of AI in the automotive industry, self-driving cars might be the first thing that comes to mine.

The rise of Advanced Driver-Assistance Systems (Adas) and autonomous driving, along with increased digitalisation in manufacturing, can introduce many vulnerabilities. Despite these challenges, the opportunities presented by AI in automotive are immense. As AI technology continues to advance, we can expect that we’ve only scratched the surface of what applications automakers have planned (and have yet to dream up) in the years to come. Robotaxis are cool and all, but what if you want to own your own self-driving car?

AI-driven tools analyze market trends, production schedules, and supplier performance to improve the efficiency of the supply chain, reduce costs, and prevent delays. At the cutting edge of AI-powered manufacturing is the Hyundai Motor Group’s Singapore Innovation Center, a factory without fixed assembly lines. Along the way, AI-powered Boston Dynamics Spot robotic dogs helped human workers with inspection and quality checks, while a complex software allowed just a handful of people to oversee the entire production. “The automation and data analysis made possible by AI have significantly reduced the risk of human error and improved the overall efficiency and effectiveness of automotive supply chain management,” Salesforce says.